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Written by Mahmuda Akter Isha
Expert Customer Support That Enhances Brand Trust
The future of customer service is being shaped one conversation at a time — and some of the best are happening in your earbuds. Whether you’re a student, a seasoned support leader, or building your first help desk, tapping into the top customer service podcasts can unlock insights you won’t find in a textbook.
But there’s a problem: with hundreds of podcasts out there, it’s hard to know which are worth your time. Some are industry goldmines. Others? Not so much.
That’s why we’ve done the work for you — listening, ranking, and curating the Top 25 Customer Service Podcasts to Listen to right now. From practical how-tos to visionary CX strategies, this list delivers the best minds in customer experience, support, empathy, and operations — all in one place.
Let’s dive in and get your playlist CX-optimized.
The best customer service podcasts blend storytelling, actionable advice, and up-to-date CX thinking. Here’s a deeper dive into the 25 shows we recommend, spanning strategy, empathy, digital support, AI, and beyond.
Host: Blake Morgan
Blake Morgan, a top customer experience futurist, brings you interviews with CX executives from brands like Amazon, Adobe, and Zappos. Episodes focus on digital transformation, personalization, innovation, and leadership in customer experience.
Perfect For: CX executives, strategists, and enterprise leaders seeking big-picture insights.
Hosts: Jeannie Walters & Adam Toporek
A dynamic podcast exploring how organizations can create better customer relationships. With a focus on empathy, loyalty, and emotional intelligence, it mixes theory with practical advice.
Perfect For: Mid-level CX professionals and team leads interested in behavioral insights.
Host: Industry Experts
A staple for anyone in contact center operations. Episodes feature tips on workforce management, call scripts, agent training, AI integrations, and key metrics.
Perfect For: Call center managers, support supervisors, and BPO teams.
Host: Gabe Larsen
Gabe interviews service leaders and tech innovators, uncovering tactics behind fast-growing SaaS companies and global brands. Topics include omnichannel strategy, agent enablement, and CS operations.
Perfect For: Startup leaders, SaaS CX directors, and ops-focused teams.
Hosts: Joey Coleman & Dan Gingiss
A fun, fast-paced podcast that showcases real-life customer experience case studies. Each episode delivers key takeaways with storytelling flair and marketing-savvy analysis.
Perfect For: Marketing and CX teams looking to turn wow-moments into business strategy.
Hosts: Colin Shaw & Prof. Ryan Hamilton
Explores the intersection of psychology, behavioral economics, and customer behavior. It helps you understand why customers make certain choices and how to design better experiences.
Perfect For: Analysts, service designers, and customer insight teams.
Host: Charlotte Ward
Short interviews with frontline support leaders across industries. Topics include team structure, hiring, leadership styles, and scaling empathy.
Perfect For: Customer support managers building or refining their team culture.
Host: Chase Clemons
One of the earliest support-focused podcasts. Covers help desk tools, customer happiness, remote work, and daily support team challenges.
Perfect For: Support reps, team leads, and small business customer teams.
Host: Intercom Team
Offers deep analysis on conversational support, self-service, automation, and product-led growth through interviews with Intercom users and CX leaders.
Perfect For: SaaS founders, product managers, and support teams using chat and AI.
Hosts: Forrester Analysts
Weekly insights from Forrester researchers on topics like customer journey analytics, VOC (voice of customer), digital transformation, and CX ROI.
Perfect For: Senior CX professionals in enterprise and consulting roles.
Host: Flip Team
Focuses on voice automation, real-time analytics, and modern IVR systems. Explores how to elevate the phone experience using AI without losing the human touch.
Perfect For: Telephony and CX operations teams innovating voice channels.
Host: Ethan Beute
Combines CX strategy with internal communication, video messaging, and leadership interviews. Bridges marketing, service, and culture in a human-centered way.
Perfect For: Customer-facing marketers and employee experience leaders.
Host: Zendesk Team
Spotlight on support leaders navigating growth, change, and digital transformation. Features diverse voices and real-world leadership stories.
Perfect For: CX and service managers exploring inclusive, data-informed leadership.
Host: AI/ML Experts
Explores how AI is reshaping support—chatbots, ticket automation, NLP, and predictive routing. Episodes include implementation strategies and ethical concerns.
Perfect For: CX tech architects, product managers, and AI-focused teams.
Host: Mio Adilman
A storytelling podcast that dissects how standout companies build loyalty. Each episode unpacks signature moments from brands like Trader Joe’s and Patagonia.
Perfect For: Brand strategists and CX creatives focused on customer memory and emotion.
Host: Mark Hillary
Weekly interviews with global CX leaders and technology vendors. Covers digital customer service, remote work, and enterprise transformation.
Perfect For: CX consultants, international teams, and BPO leaders.
Host: Help Scout Team
Interviews with remote-first teams, covering agent wellbeing, workflow optimization, and documentation. Emphasis on values-driven support.
Perfect For: Remote support teams, startups, and customer-centric brands.
Host: HubSpot
Explores how businesses build trust through transparency, responsiveness, and empathy. Blends inbound marketing with CX principles.
Perfect For: Revenue teams and support functions aligned with marketing.
Host: NobelBiz
A behind-the-scenes look at contact center life. Combines history, culture, and interviews to highlight the people who power customer service.
Perfect For: Agents, trainers, and anyone curious about the evolution of support.
Host: Engati
Brings voices from around the world — from India to the UK — to discuss chatbots, digital transformation, and CX in emerging markets.
Perfect For: Global CX leaders and digital-first organizations.
Host: PROS
Focuses on B2B commerce, customer data, and personalized digital experiences. Emphasizes the complexity of service in large-scale business transactions.
Perfect For: B2B service strategists and CX leaders in manufacturing, logistics, or SaaS.
Host: Justin Robbins
Leadership, coaching, employee experience, and training take center stage. Especially useful for those managing large support teams or contact centers.
Perfect For: Learning & development professionals, trainers, and HR-CX roles.
Host: Klaus App
A people-first podcast highlighting the careers, challenges, and victories of support professionals. Casual and candid, with a strong focus on humanity in support.
Perfect For: Agents, team leads, and DEI advocates in CX.
Host: Steve Walker
Brings C-level interviews and deep dives into long-term CX strategy. Includes themes like governance, metrics, and customer-centric transformation.
Perfect For: Executives building a company-wide CX vision.
Host: Stacy Sherman
Empathy meets execution in this podcast that tackles real-world CX challenges with practical frameworks. Includes career advice, storytelling, and tactical how-tos.
Perfect For: Mid-career CX professionals and service-minded entrepreneurs.
Before jumping ahead, let’s explore how to choose the right podcast for your goals.
Not all customer service professionals are listening for the same reasons. Whether you want to sharpen your team leadership, improve empathy on your front lines, or understand support analytics, your goals shape your listening strategy.
Once you know what you’re listening for, your subscription list becomes a strategic advantage.
Coming up next, let’s highlight some standout episodes that have resonated across industries.
The right episode can change how you lead a call, train a team, or design a journey. Here are standout moments from some of the best in the business:
Save these for your next commute or coffee break — they deliver maximum value, fast.
Now let’s look beyond the podcasts and into broader trends these shows often predict.
Customer expectations evolve faster than policy manuals — and podcasts are one of the fastest ways to stay ahead. Here’s why:
Podcasts have become embedded into the learning culture of top-tier CX teams. If you’re not leveraging them, you’re falling behind competitors who are.
To wrap up, here’s what to remember — and where to go from here.
Great customer service doesn’t happen by accident — it’s learned, practiced, and shared. By curating the Top 25 Customer Service Podcasts to Listen to, you now have a toolkit that’s informative, inspiring, and future-ready.
Experience This!, Support Ops, and Customer Support Leaders offer simple, story-based formats perfect for those new to CX.
Yes, all the podcasts listed here are available for free on platforms like Apple Podcasts, Spotify, and Google Podcasts.
Aim for 1–2 episodes per week. Choose based on relevance to your current role or upcoming projects.
Absolutely. Many teams use episodes as onboarding tools or discussion starters during weekly meetings.
Yes. While this list is primarily English, many shows have transcripts or international versions. For localized picks, explore regional podcast charts.
This page was last edited on 24 July 2025, at 4:37 am
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