22 Customer Service KPIs You Need to Track Every customer interaction is a chance to build loyalty—or break it. As customer expectations rise, companies can't afford to guess how well their support teams are doing. Tracking customer service... Customer Support | 6 min read
What is Customer Happiness? (+6 Ways to Achieve It) The barista greets you by name, remembers your order, and adds a smiley face on your coffee lid. You didn’t just buy coffee—you felt seen. That spark? That’s customer happiness,... Customer Support | 8 min read
Customer Churn Rate: What It Is and How to Calculate It Every business, from startups to global enterprises, eventually asks the same question: “Why are customers leaving?” Whether you're running a SaaS company, managing a telecom brand, or overseeing a subscription... Customer Support | 9 min read
What is Online Customer Service? In today’s digital world, customer expectations are higher than ever. People want fast, helpful, and personalized service—no matter where or how they reach out. Whether it’s through live chat, email,... Customer Support | 6 min read
17 Customer Service Email Templates for Any Situation Every customer interaction matters — especially when it’s through email. In today's digital-first world, customer service email templates are more than time-savers; they’re tools for building trust, loyalty, and long-term... Customer Support | 9 min read
E-commerce Customer Service: The Ultimate Guide In today’s hyperconnected world, an e-commerce business is only as good as its customer service. A smooth checkout process might win the first sale, but it’s exceptional ecommerce customer service... Customer Support | 6 min read
10 Types of Customer Service You Should Know Providing exceptional customer service is no longer optional—it's expected. In today’s always-on, always-connected world, customers interact with businesses through a growing number of channels. But not all customer service is... Customer Support | 8 min read
25 Customer Service Skills for Success in Any Job Imagine walking into a café and being greeted with a warm smile, clear communication, and genuine attentiveness. You feel seen and valued—and that feeling stays with you long after your... Customer Support | 10 min read
How to Build a Customer Referral Program (With Examples) Word of mouth remains the most powerful marketing channel in the world. But it doesn’t scale on its own. Without structure, tracking, or motivation, even your biggest fans forget to... Customer Support | 8 min read
Average Handle Time (AHT): Formula and Tips To Improve It Customer service teams around the world are constantly balancing speed and quality. Average Handle Time (AHT) is at the center of this challenge—too high, and you lose efficiency; too low,... Customer Support | 9 min read
