Transform your customer experience
Supercharge your operations
Achieve financial clarity with our expert
Empower your workforce
Accelerate your growth
Boost your productivity
Unleash your brand’s potential
Deliver exceptional customer service
Boost your customer satisfaction.
Delegate tasks and focus on business growth.
Engage customers with real-time assistance.
Offer seamless and efficient communication.
Fast, Secure, and Reliable Support Via Email!
Providing expert email support to streamline communication, enhance customer experience, and drive business success.
Our Email Support Services are designed to ensure efficient, prompt, and professional communication for businesses of all sizes. We understand the importance of maintaining strong relationships with your customers, clients, and partners, which is why we offer outstanding email support solutions that provide quick responses, effective resolutions, and a personalized touch.
Comprehensive Email Support services to meet every business need.
Email Response Support
We handle customer emails quickly and professionally, ensuring every inquiry is answered on time with helpful information.
Customer Query Management
We sort and prioritize customer questions to make sure they’re addressed in the right order and on time.
Escalation and Complaint Handling
We manage customer complaints with care, ensuring issues are resolved quickly and customers feel heard.
Troubleshooting and Issue Resolution
We assist customers in solving technical problems by providing clear, step-by-step guidance via email.
Marketing and Sales Support
We help customers with inquiries about promotions, new products, and sales, driving more interest in your offerings.
Account Billing and Payment Support
We assist with billing and payment-related inquiries, ensuring customers understand charges, payments, and subscription details.
Order Fulfillment
We track and update customers about their orders, handling any shipping or fulfillment issues quickly.
Verification and Security
We help customers verify their accounts, reset passwords, and address security concerns to keep their information safe.
Cross-Selling and Up-Selling
We suggest related products or services to customers based on their needs, encouraging additional purchases.
Returns and Refunds
We guide customers through the returns and refund process, ensuring they get the help they need quickly.
Product Information and Updates
We provide customers with the latest details about your products, including new features or availability.
Feedback and Surveys
We collect customer feedback through surveys, helping you gather insights to improve your business.
Discover why businesses trust us for exceptional outsourcing solutions that drive efficiency, enhance customer satisfaction, and fuel growth.
Reduce costs by maintaining service excellence.
Ensure no downtime in business.
Ensure clear and effective communication.
Government ensures Tax-free business.
Fully equipped four centers.
Offering pilot run for new business.
Experience the dedication and expertise of our team, shaping the success of every partnership.
Client testimonials that showcase the impact of our dedicated services and support.
We have partnered with Giga BPO for a little more than 1 year, and I can honestly say that they are hardworking group of individuals who deliver on their promise of quality. Their ability to meet or exceed our expectations has encouraged us to expand our partnership. We look forward to working with the Giga BPO team for years to come.
Giga BPO is a top-tier partner. They consistently deliver, exceeding expectations in every project. Their proactive approach helped us overcome challenges with skilled talent and efficient BPO services. Whether it's complex development or handling overflow, Giga BPO ensures high-quality results. I highly recommend them for any business seeking a reliable and solution-oriented partner.
Giga BPO revolutionized our renewable energy operations. They excel in managing data and customer inquiries with accuracy and reliability. Their adaptability and high standards are unmatched. Even during peak demand, they ensured seamless support, allowing us to focus on sustainability. If you're in renewable energy and seek a results-driven partner, trust Giga BPO.
Giga BPO has been invaluable for our e-commerce back-office. Their exceptional live chat and email support significantly enhances customer experience. They handle high volumes with quality, ensuring timely resolutions for order inquiries and post-purchase concerns. If you're in e-commerce and need to streamline back-office operations, Giga BPO is the perfect choice. Their dedication and attention to detail make all the difference.
Giga BPO is a fantastic partner for our retail operations. Their efficient back-office support, including live chat and email, significantly enhances customer service. Their prompt and professional responses ensure customer satisfaction, even during peak seasons. If you're a retail business seeking to enhance customer service and streamline support, trust Giga BPO to deliver results.
Explore the success stories of the every step of our journey. We have helped clients reached new heights with our tailored outsourcing solutions.
Success Story
Customer Support Services
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Virtual Assistant Services
Contact Center Services
Our streamlined process ensures a smooth transition, delivering expert support for your business in no time.
Share Your Needs
Share your goals and current support structure, and we'll customize the perfect team for you.
Get a Quote
Just one call or email gets you a tailored quote for your business process outsourcing needs.
Confirm Your Plan
Once you approve, we'll schedule training and sort the best support agents for your team.
Kick-Off Onboarding
Meet with our support manager, supervisor, and your agents to align workflows.
Training Initiation
Training usually lasts 2 to 7 days, but complex products may take 14 to 28 days.
Launch Your Operations
We launch your support services after training, providing excellent service from day one.
Explore common questions about our email support services, designed to streamline communication, boost customer satisfaction, and support your business 24/7.
Email support service involves handling customer queries, complaints, and requests via email, ensuring timely and professional communication.
Outsourcing email support ensures cost efficiency, 24/7 availability, faster response times, and access to trained professionals who enhance customer satisfaction.
Yes, GigaBPO offers 24/7 email support services to ensure your customers receive timely assistance across all time zones.
Absolutely. We follow strict data security protocols, are GDPR-compliant, and regularly train our agents in data privacy best practices.
We use quality assurance tools, regular agent training, and ongoing performance evaluations to maintain high-quality, accurate, and brand-consistent replies.
Yes, our trained agents can handle both basic and advanced technical support queries based on the scope and complexity of your product or service.
Just contact us via our website or email, and we’ll walk you through the onboarding process, including setting expectations, response templates, and SLAs.
Have queries? Our team is ready to assist you in no time!