Transform your customer experience
Supercharge your operations
Achieve financial clarity with our expert
Empower your workforce
Accelerate your growth
Boost your productivity
Unleash your brand’s potential
Deliver exceptional customer service
Boost your customer satisfaction.
Delegate tasks and focus on business growth.
Engage customers with real-time assistance.
Offer seamless and efficient communication.
Faster Support, Happier Customers!
Get instant, expert help for your customers with our live chat services. Solve problems fast, boost satisfaction, and turn every chat into a win for your business!
Our Live Chat Support Services provide fast, efficient, and personalized assistance to your customers, anytime and anywhere. Whether it’s resolving issues, answering queries, or guiding purchases, we ensure every interaction enhances customer satisfaction and drives business growth. Stay ahead with responsive, professional support that turns visitors into loyal customers!
Comprehensive Live Chat Support services to meet every business need.
Customer Inquiry Support
We quickly respond to customer questions, whether about products, services, or policies. Our fast, accurate answers make customers feel heard and happy.
Technical Support
Our team fixes tech issues instantly. From software bugs to app problems, we help your customers get back on track without delay.
Sales and Lead Generation Support
We engage website visitors, answer their questions, and guide them to make a purchase. This boosts sales and grows your customer base.
Order Management Support
We help customers place, track, update, or cancel orders in real-time. This makes shopping smooth and hassle-free.
Post-Sales Support
We assist customers after their purchase with setup, returns, and troubleshooting. Our goal is to keep them happy and loyal to your brand.
Complaint and Issue Resolution
We listen to customer complaints and fix issues quickly. By solving problems fast, we turn unhappy customers into satisfied ones.
Appointment Scheduling and Management
We handle appointment bookings, reminders, and changes, ensuring your customers never miss a meeting or service.
Chatbot and Automation Support
Our chatbots handle simple questions and tasks, and pass on more complex issues to live agents. This speeds up service and keeps customers happy.
Omnichannel Live Chat Support
We provide live chat support across all platforms—websites, mobile apps, and social media—ensuring your customers get help no matter where they are.
Discover why businesses trust us for exceptional outsourcing solutions that drive efficiency, enhance customer satisfaction, and fuel growth.
Reduce costs by maintaining service excellence.
Ensure no downtime in business.
Ensure clear and effective communication.
Government ensures Tax-free business.
Fully equipped four centers.
Offering pilot run for new business.
Experience the dedication and expertise of our team, shaping the success of every partnership.
Client testimonials that showcase the impact of our dedicated services and support.
We have partnered with Giga BPO for a little more than 1 year, and I can honestly say that they are hardworking group of individuals who deliver on their promise of quality. Their ability to meet or exceed our expectations has encouraged us to expand our partnership. We look forward to working with the Giga BPO team for years to come.
Giga BPO is a top-tier partner. They consistently deliver, exceeding expectations in every project. Their proactive approach helped us overcome challenges with skilled talent and efficient BPO services. Whether it's complex development or handling overflow, Giga BPO ensures high-quality results. I highly recommend them for any business seeking a reliable and solution-oriented partner.
Giga BPO revolutionized our renewable energy operations. They excel in managing data and customer inquiries with accuracy and reliability. Their adaptability and high standards are unmatched. Even during peak demand, they ensured seamless support, allowing us to focus on sustainability. If you're in renewable energy and seek a results-driven partner, trust Giga BPO.
Giga BPO has been invaluable for our e-commerce back-office. Their exceptional live chat and email support significantly enhances customer experience. They handle high volumes with quality, ensuring timely resolutions for order inquiries and post-purchase concerns. If you're in e-commerce and need to streamline back-office operations, Giga BPO is the perfect choice. Their dedication and attention to detail make all the difference.
Giga BPO is a fantastic partner for our retail operations. Their efficient back-office support, including live chat and email, significantly enhances customer service. Their prompt and professional responses ensure customer satisfaction, even during peak seasons. If you're a retail business seeking to enhance customer service and streamline support, trust Giga BPO to deliver results.
Explore the success stories of the every step of our journey. We have helped clients reached new heights with our tailored outsourcing solutions.
Success Story
Customer Support Services
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Virtual Assistant Services
Contact Center Services
Our streamlined process ensures a smooth transition, delivering expert support for your business in no time.
Share Your Needs
Share your goals and current support structure, and we'll customize the perfect team for you.
Get a Quote
Just one call or email gets you a tailored quote for your business process outsourcing needs.
Confirm Your Plan
Once you approve, we'll schedule training and sort the best support agents for your team.
Kick-Off Onboarding
Meet with our support manager, supervisor, and your agents to align workflows.
Training Initiation
Training usually lasts 2 to 7 days, but complex products may take 14 to 28 days.
Launch Your Operations
We launch your support services after training, providing excellent service from day one.
Explore common questions about our live chat support services, designed to boost customer satisfaction, engagement, and real-time issue resolution.
Live chat support is a real-time messaging service that allows customers to connect instantly with a support agent via your website or app.
Live chat improves customer satisfaction, reduces response time, increases conversions, and offers instant help without the need for phone calls or emails.
Yes, GigaBPO provides round-the-clock live chat support to ensure your customers receive help whenever they need it—day or night.
Absolutely. Our agents are trained in various industries including e-commerce, healthcare, finance, tech, and more for accurate and relevant responses.
We blend technology with trained human agents, offering personalized, quick, and high-quality customer interactions that drive loyalty and sales.
We take care of the entire integration process—from choosing the right chat software to deploying it on your website and training your support agents.
Definitely. Our agents proactively engage visitors, answer product-related questions, and guide them toward making a purchase or filling out lead forms.
Yes. We follow strict data protection protocols and use encrypted chat systems to ensure customer data is handled safely and compliantly.
Pricing depends on the number of agents, hours of coverage, and industry complexity. Contact us for a tailored quote based on your business needs.
Have queries? Our team is ready to assist you in no time!