Transform your customer experience
Supercharge your operations
Achieve financial clarity with our expert
Empower your workforce
Accelerate your growth
Boost your productivity
Unleash your brand’s potential
Deliver exceptional customer service
Boost your customer satisfaction.
Delegate tasks and focus on business growth.
Engage customers with real-time assistance.
Offer seamless and efficient communication.
Optimized Support for Maximum Growth!
We streamline your eCommerce business by handling order processing, inventory management, customer service, and logistics with our expert eCommerce support services to keep your operations smooth and efficient!
From order processing to inventory management, customer service to logistics, we provide comprehensive eCommerce support that powers your online business. Our expert team ensures smooth daily operations, allowing you to focus on growth and success. We tackle every challenge with tailored solutions, driving efficiency, boosting customer satisfaction, and increasing sales. With our end-to-end support, you can count on a hassle-free eCommerce experience that delivers real results and scales with your business.
Comprehensive eCommerce support services to meet every business need.
Product Data Management
We optimize your product listings with detailed descriptions, image editing, pricing, and inventory management. Our services include catalog management, SKU creation, and stock level updates to keep your products shining.
Marketplace & Store Management
We streamline multi-platform listings, manage orders, and coordinate with vendors and suppliers. Our services include multi-channel order management and ensuring your store operates smoothly across all platforms, boosting your sales.
Order Processing & Management
From order fulfillment to shipping coordination, we ensure a hassle-free experience. We handle order tracking, cancellations, returns, refunds, and fulfillment, keeping everything on track and ensuring satisfied customers.
eCommerce Accounting & Bookkeeping
Keep your finances on track with expert invoice management, tax compliance, payroll, and financial reporting. We track every dollar, ensuring accuracy and transparency in your eCommerce business.
Customer Support & Assistance
Our expert team provides multi-channel support via live chat, email, phone, and social media. We handle customer complaints, inquiries, and feedback with efficiency, ensuring top-notch satisfaction and loyalty.
Marketing & Advertising Support
We help grow your business with targeted paid ads, social media marketing, email campaigns, and affiliate programs. Our team also connects you with influencers to boost brand visibility and customer engagement.
eCommerce SEO & Content Support
Boost sales with SEO-driven product listings, keyword research, and high-quality content. We optimize images and craft engaging blogs to improve search rankings and attract customers effortlessly.
eCommerce Fraud Prevention & Risk Management
Protect your business from fraud with advanced chargeback management, security monitoring, and customer verification. We detect suspicious activity early, keeping your transactions safe and secure.
Review & Feedback Management
We manage product reviews and ratings to enhance your reputation. Our services include responding to customer feedback and maintaining a positive online presence to build trust and encourage repeat business.
Discover why businesses trust us for exceptional outsourcing solutions that drive efficiency, enhance customer satisfaction, and fuel growth.
Reduce costs by maintaining service excellence.
Ensure no downtime in business.
Ensure clear and effective communication.
Government ensures Tax-free business.
Fully equipped four centers.
Offering pilot run for new business.
Experience the dedication and expertise of our team, shaping the success of every partnership.
Client testimonials that showcase the impact of our dedicated services and support.
We have partnered with Giga BPO for a little more than 1 year, and I can honestly say that they are hardworking group of individuals who deliver on their promise of quality. Their ability to meet or exceed our expectations has encouraged us to expand our partnership. We look forward to working with the Giga BPO team for years to come.
Giga BPO is a top-tier partner. They consistently deliver, exceeding expectations in every project. Their proactive approach helped us overcome challenges with skilled talent and efficient BPO services. Whether it's complex development or handling overflow, Giga BPO ensures high-quality results. I highly recommend them for any business seeking a reliable and solution-oriented partner.
Giga BPO revolutionized our renewable energy operations. They excel in managing data and customer inquiries with accuracy and reliability. Their adaptability and high standards are unmatched. Even during peak demand, they ensured seamless support, allowing us to focus on sustainability. If you're in renewable energy and seek a results-driven partner, trust Giga BPO.
Giga BPO has been invaluable for our e-commerce back-office. Their exceptional live chat and email support significantly enhances customer experience. They handle high volumes with quality, ensuring timely resolutions for order inquiries and post-purchase concerns. If you're in e-commerce and need to streamline back-office operations, Giga BPO is the perfect choice. Their dedication and attention to detail make all the difference.
Giga BPO is a fantastic partner for our retail operations. Their efficient back-office support, including live chat and email, significantly enhances customer service. Their prompt and professional responses ensure customer satisfaction, even during peak seasons. If you're a retail business seeking to enhance customer service and streamline support, trust Giga BPO to deliver results.
Explore the success stories of the every step of our journey. We have helped clients reached new heights with our tailored outsourcing solutions.
Success Story
Customer Support Services
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Virtual Assistant Services
Contact Center Services
Our streamlined process ensures a smooth transition, delivering expert support for your business in no time.
Share Your Needs
Share your goals and current support structure, and we'll customize the perfect team for you.
Get a Quote
Just one call or email gets you a tailored quote for your business process outsourcing needs.
Confirm Your Plan
Once you approve, we'll schedule training and sort the best support agents for your team.
Kick-Off Onboarding
Meet with our support manager, supervisor, and your agents to align workflows.
Training Initiation
Training usually lasts 2 to 7 days, but complex products may take 14 to 28 days.
Launch Your Operations
We launch your support services after training, providing excellent service from day one.
Reliable answers to common questions about our eCommerce support services are designed to streamline your operations and boost customer satisfaction.
We offer customer support, order management, product listing, returns handling, live chat, and email support tailored for eCommerce businesses.
We implement strict quality checks, use trained agents, monitor interactions regularly, and provide real-time performance reporting.
Absolutely! Our services are highly scalable to handle increased order volume and customer queries during holidays or seasonal spikes.
We offer 24/7 support to ensure your customers receive timely help across different time zones, day or night.
Yes, we align our communication style, tone, and protocols with your brand guidelines for a consistent customer experience.
We follow strict data protection protocols, comply with GDPR and other regulations, and use secure tools to protect your business and customer information.
Have queries? Our team is ready to assist you in no time!