Transform your customer experience
Supercharge your operations
Achieve financial clarity with our expert
Empower your workforce
Accelerate your growth
Boost your productivity
Unleash your brand’s potential
Deliver exceptional customer service
Boost your customer satisfaction.
Delegate tasks and focus on business growth.
Engage customers with real-time assistance.
Offer seamless and efficient communication.
Serve Better, Faster, Smarter!
Effortless call center services and communication solutions designed to deliver outstanding customer experiences and drive business success.
We provide customized 24/7 call center services to help businesses succeed in a competitive industry. From answering incoming customer questions to pushing outbound sales, our trained, English-speaking call center representatives deliver outstanding support suited to what you need. With flexible scheduling, zero setup costs, and a fast launch, we guarantee a smooth transition to great customer service. Transform the customer experience, cut costs, and maintain the best levels of service excellence with us.
Comprehensive call center services to meet every business need.
Inbound Call Center Services:
Customer Support Services
Our team delivers outstanding support by resolving product or service-related issues, guiding customers through processes, and ensuring satisfaction with every interaction.
Answering Services
We provide 24/7 answering services to ensure businesses never miss a call. From handling basic queries to directing calls to the appropriate departments, we keep your operations running smoothly.
Business Call Screening
Our call screening service filters incoming calls to prioritize important ones, ensuring that businesses focus on the most critical and relevant communications.
Order Processing Services
We manage the entire order lifecycle, including taking orders, confirming details, and ensuring accurate fulfillment. Our team streamlines the process to enhance customer satisfaction.
Help Desk Services
Our help desk provides support for technical or general issues, offering troubleshooting, guidance, and efficient resolutions to enhance user experience.
Appointment Scheduling
We handle appointment booking, reminders, and rescheduling, ensuring that businesses and customers have well-organized schedules with minimal disruptions.
Outbound Call Center Services:
Lead Generation
Our team identifies and qualifies potential customers, gathering valuable insights to help businesses grow their customer base and boost sales opportunities.
Appointment Setting
We connect businesses with potential clients by scheduling meetings, demos, or consultations, ensuring smooth communication and sales processes.
Debt Collection
Our agents assist with overdue payments, contacting customers respectfully and professionally to recover debts while maintaining positive relationships.
Follow-Up Calling
We perform follow-up calls to ensure customer satisfaction, confirm orders or appointments, and provide updates, keeping customers informed and engaged.
Telemarketing & Sales
Our telemarketing experts promote products or services, generate leads, and close sales. We also help with fundraising and special campaign promotions.
Up-Selling and Cross-Selling
We help businesses increase revenue by recommending relevant upgrades or complementary products to customers during interactions.
Verification and Authentication
Our team ensures data accuracy by verifying customer information, conducting identity checks, and maintaining compliance with regulations.
Survey & Market Research
We conduct customer satisfaction surveys and market research to provide businesses with insights that help improve products, services, and strategies.
Event Promotion
Our agents promote events, driving attendance and interest through targeted calls and outreach campaigns to ensure your event’s success.
Discover why businesses trust us for exceptional outsourcing solutions that drive efficiency, enhance customer satisfaction, and fuel growth.
Reduce costs by maintaining service excellence.
Ensure no downtime in business.
Ensure clear and effective communication.
Government ensures Tax-free business.
Fully equipped four centers.
Offering pilot run for new business.
Experience the dedication and expertise of our team, shaping the success of every partnership.
Client testimonials that showcase the impact of our dedicated services and support.
We have partnered with Giga BPO for a little more than 1 year, and I can honestly say that they are hardworking group of individuals who deliver on their promise of quality. Their ability to meet or exceed our expectations has encouraged us to expand our partnership. We look forward to working with the Giga BPO team for years to come.
Giga BPO is a top-tier partner. They consistently deliver, exceeding expectations in every project. Their proactive approach helped us overcome challenges with skilled talent and efficient BPO services. Whether it's complex development or handling overflow, Giga BPO ensures high-quality results. I highly recommend them for any business seeking a reliable and solution-oriented partner.
Giga BPO revolutionized our renewable energy operations. They excel in managing data and customer inquiries with accuracy and reliability. Their adaptability and high standards are unmatched. Even during peak demand, they ensured seamless support, allowing us to focus on sustainability. If you're in renewable energy and seek a results-driven partner, trust Giga BPO.
Giga BPO has been invaluable for our e-commerce back-office. Their exceptional live chat and email support significantly enhances customer experience. They handle high volumes with quality, ensuring timely resolutions for order inquiries and post-purchase concerns. If you're in e-commerce and need to streamline back-office operations, Giga BPO is the perfect choice. Their dedication and attention to detail make all the difference.
Giga BPO is a fantastic partner for our retail operations. Their efficient back-office support, including live chat and email, significantly enhances customer service. Their prompt and professional responses ensure customer satisfaction, even during peak seasons. If you're a retail business seeking to enhance customer service and streamline support, trust Giga BPO to deliver results.
Explore the success stories of the every step of our journey. We have helped clients reached new heights with our tailored outsourcing solutions.
Success Story
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Virtual Assistant Services
Contact Center Services
Our streamlined process ensures a smooth transition, delivering expert support for your business in no time.
Share Your Needs
Share your goals and current support structure, and we'll customize the perfect team for you.
Get a Quote
Just one call or email gets you a tailored quote for your business process outsourcing needs.
Confirm Your Plan
Once you approve, we'll schedule training and sort the best support agents for your team.
Kick-Off Onboarding
Meet with our support manager, supervisor, and your agents to align workflows.
Training Initiation
Training usually lasts 2 to 7 days, but complex products may take 14 to 28 days.
Launch Your Operations
We launch your support services after training, providing excellent service from day one.
Discover answers to common questions about our call center services, helping you understand how GigaBPO delivers top-notch customer support services.
We offer inbound and outbound call center services, including customer support, technical support, telemarketing, lead generation, and appointment setting.
Yes, our agents are trained to handle industry-specific processes across sectors like healthcare, e-commerce, finance, telecom, and more.
Absolutely. GigaBPO provides 24/7 call center operations to ensure your customers receive uninterrupted support anytime, anywhere.
We comply with international data security standards like GDPR and HIPAA, using advanced encryption and strict protocols to protect client data.
Yes, our services are fully scalable. Whether you’re experiencing seasonal spikes or long-term growth, we adapt to your changing business needs.
We conduct a detailed discovery session, assign a dedicated project manager, and set up customized workflows to ensure smooth and fast onboarding.
Yes, we offer real-time dashboards and detailed reports that give you insights into call performance, customer satisfaction, and agent productivity.
Just contact us through our website or give us a call. Our team will assess your needs and design a tailored solution to meet your objectives.
Have queries? Our team is ready to assist you in no time!