Intelligent Call Routing: How It Works and Best Practices In a world where one bad phone interaction can cost you a customer, intelligent call routing is no longer optional — it’s essential. Imagine calling a support line and, instead... Customer Support | 6 min read
Inbound Insurance Claims Support in BPO When Maya’s car was rear-ended in a stormy traffic jam, her stress didn’t end at the accident—it began with her insurance claim. She called her insurer, expecting confusion and long... Customer Support | 5 min read
