Transform your customer experience
Supercharge your operations
Achieve financial clarity with our expert
Empower your workforce
Accelerate your growth
Boost your productivity
Unleash your brand’s potential
Deliver exceptional customer service
Boost your customer satisfaction.
Delegate tasks and focus on business growth.
Engage customers with real-time assistance.
Offer seamless and efficient communication.
Boost Performance, Crush Goals!
Maximize team performance, boost productivity, and drive business success with our expert performance management services. Let’s elevate your workforce!
At GigaBPO, we deliver customized performance management services that drive real results. Our services focus on enhancing employee productivity, fostering growth, and aligning performance with business goals. By utilizing data-driven strategies and actionable insights, we help you optimize team effectiveness and create a culture of continuous improvement. Partner with us to unlock your workforce’s full potential, boost engagement, and achieve long-term success. Empower your team today with our expert performance management services.
Comprehensive performance management services to meet every business need.
Performance Appraisal & Evaluation
GigaBPO helps assess employee performance through comprehensive reviews, self-assessments, and KPIs. This ensures alignment with company goals and provides actionable insights for continuous growth.
Goal Setting and Alignment
By setting SMART goals tailored to company objectives, we ensure each team member’s efforts are measurable and aligned. This drives collective success and enhances overall performance.
Employee Development and Training
Through personalized development plans, upskilling programs, and ongoing training, GigaBPO empowers employees to stay competitive. Our onboarding processes set a strong foundation for long-term success.
Succession Planning
Our team supports your business by identifying top talent and fostering leadership. With career pathing and mentoring, we ensure smooth transitions and prepare future leaders for key roles.
Monitoring and Feedback
Regular 360-degree feedback and performance tracking are key to success. We use these tools to provide continuous insights, while Performance Improvement Plans (PIPs) keep employees on track.
Recognition and Rewards
With tailored recognition programs, bonus structures, and salary benchmarking, GigaBPO ensures employees feel valued. Performance analytics back up fair rewards and drive engagement and motivation.
Discover why businesses trust us for exceptional outsourcing solutions that drive efficiency, enhance customer satisfaction, and fuel growth.
Reduce costs by maintaining service excellence.
Ensure no downtime in business.
Ensure clear and effective communication.
Government ensures Tax-free business.
Fully equipped four centers.
Offering pilot run for new business.
Experience the dedication and expertise of our team, shaping the success of every partnership.
Client testimonials that showcase the impact of our dedicated services and support.
We have partnered with Giga BPO for a little more than 1 year, and I can honestly say that they are hardworking group of individuals who deliver on their promise of quality. Their ability to meet or exceed our expectations has encouraged us to expand our partnership. We look forward to working with the Giga BPO team for years to come.
Giga BPO is a top-tier partner. They consistently deliver, exceeding expectations in every project. Their proactive approach helped us overcome challenges with skilled talent and efficient BPO services. Whether it's complex development or handling overflow, Giga BPO ensures high-quality results. I highly recommend them for any business seeking a reliable and solution-oriented partner.
Giga BPO revolutionized our renewable energy operations. They excel in managing data and customer inquiries with accuracy and reliability. Their adaptability and high standards are unmatched. Even during peak demand, they ensured seamless support, allowing us to focus on sustainability. If you're in renewable energy and seek a results-driven partner, trust Giga BPO.
Giga BPO has been invaluable for our e-commerce back-office. Their exceptional live chat and email support significantly enhances customer experience. They handle high volumes with quality, ensuring timely resolutions for order inquiries and post-purchase concerns. If you're in e-commerce and need to streamline back-office operations, Giga BPO is the perfect choice. Their dedication and attention to detail make all the difference.
Giga BPO is a fantastic partner for our retail operations. Their efficient back-office support, including live chat and email, significantly enhances customer service. Their prompt and professional responses ensure customer satisfaction, even during peak seasons. If you're a retail business seeking to enhance customer service and streamline support, trust Giga BPO to deliver results.
Explore the success stories of the every step of our journey. We have helped clients reached new heights with our tailored outsourcing solutions.
Success Story
Customer Support Services
Read more→
Virtual Assistant Services
Contact Center Services
Our streamlined process ensures a smooth transition, delivering expert support for your business in no time.
Share Your Needs
Share your goals and current support structure, and we'll customize the perfect team for you.
Get a Quote
Just one call or email gets you a tailored quote for your business process outsourcing needs.
Confirm Your Plan
Once you approve, we'll schedule training and sort the best support agents for your team.
Kick-Off Onboarding
Meet with our support manager, supervisor, and your agents to align workflows.
Training Initiation
Training usually lasts 2 to 7 days, but complex products may take 14 to 28 days.
Launch Your Operations
We launch your support services after training, providing excellent service from day one.
Explore common questions about our performance management services, designed to boost productivity, optimize operations, and align performance with business goals.
A performance management service provider helps businesses monitor, evaluate, and optimize employee and team performance to improve overall efficiency and results.
Outsourcing brings expert insights, scalable solutions, and data-driven strategies while reducing internal overhead and focusing your core team on strategic growth.
We serve diverse sectors including healthcare, finance, retail, telecommunications, and IT, tailoring solutions to fit specific industry needs.
Yes, our systems provide real-time dashboards, performance analytics, and alerts to ensure you’re always informed and in control.
We use enterprise-grade encryption, follow international compliance standards like GDPR and HIPAA, and implement strict access controls.
We track key metrics such as productivity rates, quality scores, turnaround time, customer satisfaction, and adherence to SLAs.
Yes, we deliver tailored reports with actionable insights based on your goals, helping you make informed decisions.
Most clients begin seeing measurable improvements in performance and efficiency within the first 30 to 60 days post-implementation.
Simply contact us through our website or schedule a consultation. Our team will assess your needs and develop a customized action plan.
Have queries? Our team is ready to assist you in no time!