Transform your customer experience
Supercharge your operations
Achieve financial clarity with our expert
Empower your workforce
Accelerate your growth
Boost your productivity
Unleash your brand’s potential
Deliver exceptional customer service
Boost your customer satisfaction.
Delegate tasks and focus on business growth.
Engage customers with real-time assistance.
Offer seamless and efficient communication.
Connecting Your Brand with Excellence!
Boost your sales and customer satisfaction with our expert outbound customer service – delivering results that drive success.
At GigaBPO, we specialize in expert outbound customer service solutions that drive exceptional results. Our team is dedicated to enhancing customer satisfaction with a top-tier first-call resolution rate, efficient service, and minimal average handle time. By leveraging advanced strategies and technologies, we ensure seamless customer engagement that boosts loyalty and satisfaction. Trust us to deliver proactive, professional, and personalized outbound services that keep your customers happy and your business thriving.
Comprehensive outbound customer services to meet every business need.
Lead Generation & Sales Services
We drive your business growth through proactive cold calling, telemarketing, and upselling, turning prospects into loyal customers with effective, personalized outreach and expert sales strategies.
Customer Engagement & Retention
Boost customer loyalty with strategic follow-up calls and feedback surveys that ensure your customers feel valued and heard, fostering long-term relationships and increasing retention rates.
Market Insights & Feedback Collection
We provide actionable market insights through market research and real-time feedback collection, helping you stay ahead of industry trends and make informed decisions.
Administrative & Support Services
Streamline operations with efficient appointment scheduling, event registration, and order follow-ups, ensuring smooth processes that keep your customers satisfied and your business organized.
Problem Resolution & Technical Support
Our experienced team delivers quick and reliable help desk services and technical support, resolving issues efficiently and keeping your customers happy and supported.
Specialized Campaigns
Our expertise in specialized campaigns like debt collection ensures that we handle every customer interaction with care and understanding.
Discover why businesses trust us for exceptional outsourcing solutions that drive efficiency, enhance customer satisfaction, and fuel growth.
Reduce costs by maintaining service excellence.
Ensure no downtime in business.
Ensure clear and effective communication.
Government ensures Tax-free business.
Fully equipped four centers.
Offering pilot run for new business.
Experience the dedication and expertise of our team, shaping the success of every partnership.
Client testimonials that showcase the impact of our dedicated services and support.
We have partnered with Giga BPO for a little more than 1 year, and I can honestly say that they are hardworking group of individuals who deliver on their promise of quality. Their ability to meet or exceed our expectations has encouraged us to expand our partnership. We look forward to working with the Giga BPO team for years to come.
Giga BPO is a top-tier partner. They consistently deliver, exceeding expectations in every project. Their proactive approach helped us overcome challenges with skilled talent and efficient BPO services. Whether it's complex development or handling overflow, Giga BPO ensures high-quality results. I highly recommend them for any business seeking a reliable and solution-oriented partner.
Giga BPO revolutionized our renewable energy operations. They excel in managing data and customer inquiries with accuracy and reliability. Their adaptability and high standards are unmatched. Even during peak demand, they ensured seamless support, allowing us to focus on sustainability. If you're in renewable energy and seek a results-driven partner, trust Giga BPO.
Giga BPO has been invaluable for our e-commerce back-office. Their exceptional live chat and email support significantly enhances customer experience. They handle high volumes with quality, ensuring timely resolutions for order inquiries and post-purchase concerns. If you're in e-commerce and need to streamline back-office operations, Giga BPO is the perfect choice. Their dedication and attention to detail make all the difference.
Giga BPO is a fantastic partner for our retail operations. Their efficient back-office support, including live chat and email, significantly enhances customer service. Their prompt and professional responses ensure customer satisfaction, even during peak seasons. If you're a retail business seeking to enhance customer service and streamline support, trust Giga BPO to deliver results.
Explore the success stories of the every step of our journey. We have helped clients reached new heights with our tailored outsourcing solutions.
Success Story
Customer Support Services
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Virtual Assistant Services
Contact Center Services
Our streamlined process ensures a smooth transition, delivering expert support for your business in no time.
Share Your Needs
Share your goals and current support structure, and we'll customize the perfect team for you.
Get a Quote
Just one call or email gets you a tailored quote for your business process outsourcing needs.
Confirm Your Plan
Once you approve, we'll schedule training and sort the best support agents for your team.
Kick-Off Onboarding
Meet with our support manager, supervisor, and your agents to align workflows.
Training Initiation
Training usually lasts 2 to 7 days, but complex products may take 14 to 28 days.
Launch Your Operations
We launch your support services after training, providing excellent service from day one.
Explore answers to common questions about our outbound customer service solutions, designed to drive engagement, conversions, and customer satisfaction.
Outbound customer service involves proactively reaching out to customers through calls, emails, or messages to offer support, updates, or promotions.
Inbound service handles incoming queries from customers, while outbound involves initiating contact to provide support, collect feedback, or inform customers.
GigaBPO offers appointment setting, follow-up calls, feedback collection, lead nurturing, customer surveys, and product or service promotions.
We use trained agents, advanced call monitoring tools, quality assurance checks, and script customization tailored to your brand voice and goals.
Absolutely. We adhere to all major data privacy laws like GDPR, HIPAA, and CCPA to protect customer information and ensure ethical outreach.
Yes, all scripts are customizable. We collaborate with you to align messaging with your brand tone, campaign goals, and compliance requirements.
We serve a wide range of industries including e-commerce, healthcare, finance, real estate, education, SaaS, and more.
We track KPIs like contact rate, conversion rate, customer satisfaction (CSAT), average call duration, and agent performance analytics.
We offer flexible pricing plans including per-minute, per-hour, and per-agent packages, depending on your campaign size and requirements.
Have queries? Our team is ready to assist you in no time!