Transform your customer experience
Supercharge your operations
Achieve financial clarity with our expert
Empower your workforce
Accelerate your growth
Boost your productivity
Unleash your brand’s potential
Deliver exceptional customer service
Boost your customer satisfaction.
Delegate tasks and focus on business growth.
Engage customers with real-time assistance.
Offer seamless and efficient communication.
Where Every Channel Meets Excellence!
Enhance customer satisfaction and loyalty with our expert multichannel support services, ensuring seamless and consistent experiences across all communication channels!
At GigaBPO, we specialize in providing top-tier multichannel support that enhances your customer experience. Our expert team handles interactions across voice, email, chat, and social media with speed and efficiency. With a higher customer satisfaction score, a proven first-call resolution rate, and a reduced average handle time, we ensure your customers get the help they need when they need it. Trust us to deliver seamless, personalized care that keeps your customers coming back for more.
Comprehensive multichannel support services to meet every business need.
Voice Support
Enhance customer satisfaction with seamless inbound and outbound calls, efficient IVR systems, and toll-free support. Our voice services ensure quick resolutions and a personalized experience for every call.
Email Support
Manage customer inquiries effectively with email queries, ticketing systems, and follow-ups. We resolve complaints swiftly, gather feedback, and keep your clients updated with promotions and subscriptions through professional email support.
Live Chat Support
Offer real-time web chat, SMS/text support, and messaging app support. Our live chat service ensures prompt, personalized responses across messaging apps, fostering smooth communication and swift technical support.
Social Media Support
Connect with customers on Facebook, Twitter, Instagram, and LinkedIn. We monitor and manage your social presence, respond to inquiries, and maintain positive engagement, turning every interaction into a brand-building opportunity.
Self-Service Channels
Empower customers with knowledge base management, self-help portals, and AI-powered chatbots. Interactive FAQs and tutorials provide instant support, reducing wait times and enhancing customer satisfaction with self-service options.
Video Support
Provide instant video chat and screen-sharing consultations for detailed support. Resolve complex issues or assist with personal consultations, ensuring a high-quality, visual approach to addressing customer needs in real-time.
Discover why businesses trust us for exceptional outsourcing solutions that drive efficiency, enhance customer satisfaction, and fuel growth.
Reduce costs by maintaining service excellence.
Ensure no downtime in business.
Ensure clear and effective communication.
Government ensures Tax-free business.
Fully equipped four centers.
Offering pilot run for new business.
Experience the dedication and expertise of our team, shaping the success of every partnership.
Client testimonials that showcase the impact of our dedicated services and support.
We have partnered with Giga BPO for a little more than 1 year, and I can honestly say that they are hardworking group of individuals who deliver on their promise of quality. Their ability to meet or exceed our expectations has encouraged us to expand our partnership. We look forward to working with the Giga BPO team for years to come.
Giga BPO is a top-tier partner. They consistently deliver, exceeding expectations in every project. Their proactive approach helped us overcome challenges with skilled talent and efficient BPO services. Whether it's complex development or handling overflow, Giga BPO ensures high-quality results. I highly recommend them for any business seeking a reliable and solution-oriented partner.
Giga BPO revolutionized our renewable energy operations. They excel in managing data and customer inquiries with accuracy and reliability. Their adaptability and high standards are unmatched. Even during peak demand, they ensured seamless support, allowing us to focus on sustainability. If you're in renewable energy and seek a results-driven partner, trust Giga BPO.
Giga BPO has been invaluable for our e-commerce back-office. Their exceptional live chat and email support significantly enhances customer experience. They handle high volumes with quality, ensuring timely resolutions for order inquiries and post-purchase concerns. If you're in e-commerce and need to streamline back-office operations, Giga BPO is the perfect choice. Their dedication and attention to detail make all the difference.
Giga BPO is a fantastic partner for our retail operations. Their efficient back-office support, including live chat and email, significantly enhances customer service. Their prompt and professional responses ensure customer satisfaction, even during peak seasons. If you're a retail business seeking to enhance customer service and streamline support, trust Giga BPO to deliver results.
Explore the success stories of the every step of our journey. We have helped clients reached new heights with our tailored outsourcing solutions.
Success Story
Customer Support Services
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Virtual Assistant Services
Contact Center Services
Our streamlined process ensures a smooth transition, delivering expert support for your business in no time.
Share Your Needs
Share your goals and current support structure, and we'll customize the perfect team for you.
Get a Quote
Just one call or email gets you a tailored quote for your business process outsourcing needs.
Confirm Your Plan
Once you approve, we'll schedule training and sort the best support agents for your team.
Kick-Off Onboarding
Meet with our support manager, supervisor, and your agents to align workflows.
Training Initiation
Training usually lasts 2 to 7 days, but complex products may take 14 to 28 days.
Launch Your Operations
We launch your support services after training, providing excellent service from day one.
Explore common questions about our multichannel support services, designed to enhance customer engagement, streamline communication, and improve overall support efficiency.
Multichannel support is the ability to engage with customers across different communication channels like phone, email, live chat, social media, and more.
It allows your business to reach customers on their preferred platforms, ensuring quicker response times and improving overall customer satisfaction and engagement.
We offer a wide range of communication channels, including phone, email, live chat, social media (Facebook, Twitter, Instagram), and messaging apps (WhatsApp, etc.).
It provides customers with flexibility, convenience, and faster response times, allowing them to choose how they want to interact with your business.
We have a dedicated team of professionals trained to handle each channel with expertise, and we monitor all interactions for consistency and quality.
Yes, by enabling customers to reach you through various channels, we ensure faster response times, improving customer satisfaction and reducing wait times.
Yes, we offer round-the-clock support services, ensuring your customers have access to help whenever they need it, regardless of time zone or location.
We use customer feedback, response times, satisfaction ratings, and performance metrics to continuously evaluate and improve our multichannel support services.
Have queries? Our team is ready to assist you in no time!