Transform your customer experience
Supercharge your operations
Achieve financial clarity with our expert
Empower your workforce
Accelerate your growth
Boost your productivity
Unleash your brand’s potential
Deliver exceptional customer service
Boost your customer satisfaction.
Delegate tasks and focus on business growth.
Engage customers with real-time assistance.
Offer seamless and efficient communication.
Connecting Customers, Building Trust!
We provide reliable contact services to ensure smooth interactions and build lasting trust with your customers.
We provide personalized contact services 24/7 to help businesses thrive in a competitive world. Whether managing inbound queries or driving sales through outbound efforts, we deliver exceptional service with skilled, English-speaking professionals, flexible schedules, and no setup fees. Launch your contact center in as little as 7 days with agents trained to provide exceptional, personalized service. Start transforming your customer experience by saving significantly while maintaining excellent service quality.
Comprehensive contact center services to meet every business needs.
Inbound Call Handling
We manage incoming customer calls, providing quick and accurate responses to inquiries. Our team resolves issues, tracks orders, and handles product or service questions, ensuring customers receive the help they need quickly and efficiently.
Outbound Call Handling
Our outbound services focus on reaching out to potential customers to drive sales and build relationships. We follow up on leads, promote products, and conduct satisfaction surveys, helping to increase customer engagement and sales growth.
Multichannel Support
We provide support across multiple channels like phone, email, live chat, and social media. Our team ensures consistent and seamless communication with customers, helping to resolve issues and answer queries wherever they reach out.
Technical Support
Our technical support team assists customers with troubleshooting and solving technical problems. Whether it’s guiding users through setup or resolving system issues, we provide expert support to ensure smooth product use.
Emergency Response
We offer 24/7 emergency response services, handling urgent customer situations and providing quick solutions. Our team is trained to manage crises, ensuring customer issues are addressed swiftly and efficiently.
Appointment Scheduling
Our team handles appointment bookings, reminders, and cancellations. We coordinate schedules, ensuring smooth operations and minimal customer wait times.
Customer Retention Services
We help maintain customer loyalty by addressing concerns, offering personalized follow-ups, and implementing retention strategies. Our goal is to ensure customers remain satisfied and engaged with your brand.
Order Taking
We efficiently manage order processing, from taking customer orders to confirming details and ensuring accurate fulfillment. This service streamlines your sales process, making it easy for customers to place orders and for you to manage them.
Help Desk Services
Our help desk provides reliable, on-demand support for customer queries. Whether it’s product troubleshooting or general inquiries, we ensure customers get the assistance they need promptly.
Telemarketing
Our telemarketing team reaches out to customers to promote products, generate leads, or conduct surveys. We use targeted strategies to help increase sales and gather valuable customer insights.
IVR (Interactive Voice Response) Services
We provide Interactive Voice Response (IVR) solutions, allowing customers to quickly navigate through automated systems to find information or reach the right department without waiting.
Collections and Debt Recovery
Our collections team manages overdue payments, contacting customers for debt recovery in a respectful and professional manner. We ensure a smooth process while maintaining customer relationships.
Virtual Receptionist Services
Our virtual receptionist service handles customer calls, schedules appointments, and provides a professional first impression for your business. We ensure calls are answered promptly, providing a seamless customer experience.
Lead Qualification
We identify high-quality leads by assessing their potential to convert into customers. Our team follows up with leads and gathers relevant information to ensure your sales team engages with the best prospects.
Survey and Feedback Collection
We gather valuable insights through surveys and feedback collection. This service helps you understand customer satisfaction, improve your products or services, and make informed business decisions.
Discover why businesses trust us for exceptional outsourcing solutions that drive efficiency, enhance customer satisfaction, and fuel growth.
Reduce costs by maintaining service excellence.
Ensure no downtime in business.
Ensure clear and effective communication.
Government ensures Tax-free business.
Fully equipped four centers.
Offering pilot run for new business.
Experience the dedication and expertise of our team, shaping the success of every partnership.
Client testimonials that showcase the impact of our dedicated services and support.
We have partnered with Giga BPO for a little more than 1 year, and I can honestly say that they are hardworking group of individuals who deliver on their promise of quality. Their ability to meet or exceed our expectations has encouraged us to expand our partnership. We look forward to working with the Giga BPO team for years to come.
Giga BPO is a top-tier partner. They consistently deliver, exceeding expectations in every project. Their proactive approach helped us overcome challenges with skilled talent and efficient BPO services. Whether it's complex development or handling overflow, Giga BPO ensures high-quality results. I highly recommend them for any business seeking a reliable and solution-oriented partner.
Giga BPO revolutionized our renewable energy operations. They excel in managing data and customer inquiries with accuracy and reliability. Their adaptability and high standards are unmatched. Even during peak demand, they ensured seamless support, allowing us to focus on sustainability. If you're in renewable energy and seek a results-driven partner, trust Giga BPO.
Giga BPO has been invaluable for our e-commerce back-office. Their exceptional live chat and email support significantly enhances customer experience. They handle high volumes with quality, ensuring timely resolutions for order inquiries and post-purchase concerns. If you're in e-commerce and need to streamline back-office operations, Giga BPO is the perfect choice. Their dedication and attention to detail make all the difference.
Giga BPO is a fantastic partner for our retail operations. Their efficient back-office support, including live chat and email, significantly enhances customer service. Their prompt and professional responses ensure customer satisfaction, even during peak seasons. If you're a retail business seeking to enhance customer service and streamline support, trust Giga BPO to deliver results.
Explore the success stories of every step of our journey. We have helped clients reach new heights with our tailored outsourcing solutions.
Success Story
Customer Support Services
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Virtual Assistant Services
Contact Center Services
Our streamlined process ensures a smooth transition, delivering expert support for your business in no time.
Share Your Needs
Share your goals and current support structure, and we'll customize the perfect team for you.
Get a Quote
Just one call or email gets you a tailored quote for your business process outsourcing needs.
Confirm Your Plan
Once you approve, we'll schedule training and sort the best support agents for your team.
Kick-Off Onboarding
Meet with our support manager, supervisor, and your agents to align workflows.
Training Initiation
Training usually lasts 2 to 7 days, but complex products may take 14 to 28 days.
Launch Your Operations
We launch your support services after training, providing excellent service from day one.
Get answers to common questions about our contact center services and how GigaBPO can support your business with reliable, scalable customer interaction solutions.
A contact center service handles customer interactions across multiple channels like phone, email, chat, and social media to support your business operations.
Call centers focus mainly on voice calls, while contact centers manage interactions across various digital platforms in addition to voice support.
We serve a wide range of industries including e-commerce, healthcare, finance, telecommunications, and technology, among others.
Yes, we offer 24/7 support to ensure your customers receive assistance any time, day or night, regardless of time zone.
Our contact center supports phone, email, live chat, SMS, and social media to deliver a seamless omnichannel experience.
Absolutely. We offer flexible, scalable solutions to ramp up or down based on your business needs, such as during holiday seasons or product launches.
We follow strict data protection policies and comply with global standards like GDPR, HIPAA, and PCI-DSS to safeguard customer data.
We provide detailed performance reports, real-time analytics, and customer insights to help you make informed decisions and improve service quality.
Have queries? Our team is ready to assist you in no time!